At mosaic shop, we strive to ensure your satisfaction with every order. However, we understand that circumstances may arise where cancellation becomes necessary. Please review our cancellation and refund policy below:

Refund Request Process:

If you find yourself in a situation where you believe a refund is warranted, we encourage you to follow our simple refund request process:

Cancellation Timeframe:

If you wish to cancel your order, you must notify us within 4 to 6 hours of placing the order. Cancellations made within this timeframe will be eligible for a full refund.

Cancellation at the Design Stage:

If the design stage of your mosaic poster has commenced and we have prepared your custom design, cancellation requests will still be accepted. However, in such cases, a refund of 70% of the total amount will be processed to the original payment method provided by the customer.

Cancellation at Print Stage:

If your mosaic poster has progressed to the print stage and the printing process has been initiated, cancellations can still be accommodated. However, a refund of 25% of the total amount will be processed to the original payment method provided by the customer.

Refund Process:

  • Refunds will be processed within 5 to 7 working days of receiving the cancellation request.
  • Refunds will be issued to the original payment method provided by the customer.
  • Once the refund has been initiated, it may take some time for the funds to reflect in your account, depending on the policies of your financial institution.

Exceptions:

Please note that any additional customization or changes requested after the design stage may impact the eligibility for a full refund. We reserve the right to evaluate such cases on an individual basis.

Contact Us:

If you have any questions or concerns regarding our cancellation and refund policy, please don’t hesitate to contact our customer service team at hello@mosaicshop.in

By placing an order with us, you acknowledge that you have read, understood, and agreed to our cancellation and refund policy.

Mosaic Shop reserves the right to amend or update this policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.